Complete Pain Care, LLC (“CPC”, “Complete Spine and Pain Care”, “CSPC”, “we”, “us”, or “our” which includes our affiliate Boston Applied Biologic LLC, “BAB”) adheres to the requirements outlined by the Health Insurance Portability and Accountability Act (HIPAA), which ensures security and privacy of an individual’s medical records and promotes privacy and trust between patients and their health care providers.
As part of HIPAA requirements, all new patients seeing their health care provider upon their initial visit are required to sign an acknowledgement form to indicate that they have received our Notice of Privacy Practices. The Privacy Notice describes how we use and share your personal health information.
To download our HIPAA Notice of Privacy Practices click here
Your Information.
Your Rights.
Our Responsibilities.
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
Request confidential communications
Ask us to limit what we use or share
Choose someone to act for you
Get a list of those with whom we’ve shared information (outside of CPC)
Get a copy of this Privacy Notice
Ask us to correct your medical record
File a complaint if you feel your privacy rights are violated
For certain health information, you can tell us your choices about what we share.
If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions. We will treat you the same no matter what choices you make.
In these cases, you have the right and choice to tell us to:
In the following cases we never share your information unless you give us written permission:
How do we typically use or share your health information?
We have developed a shared electronic medical record for patient care that is used by:
We participate in health information exchanges (HIEs), including the Massachusetts Health Information Highway (Mass HIway), and uses HIEs as a method to share, request, and receive electronic health information with other health care organizations.
Treat you.
We can use your health information and share it with other professionals who are treating you both inside and outside of Complete Pain Care.
Run our organization.
We can use and share your health information to run our hospitals or physician practices, improve your care, and contact you when necessary.
Bill for your Services.
We can use and share your health information to bill and get payment from health plans or other entities.
Contact you.
We may use your health information to contact you:
How else can we use or share your health information?
We are allowed or required to share your information without your authorization in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. The following are examples of how we may share information without your authorization.
Help with public health and safety issues
We can share health information about you for certain situations such as:
Perform research
We can share health information about you for research that is approved by a Research Committee or its designee when written permission is not required by federal or state law. This also may include preparing for research or telling you about research studies in which you might be interested
Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we are complying with federal privacy law.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies
Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
Respond to lawsuits and legal actions
When do we need your written permission before sharing your health information?
We will not share your health information for other purposes not described in this Notice unless you give us your written permission. We are also restricted by state and other federal laws from sharing without your written permission certain types of health information that is considered highly sensitive.
Generally, we will ask for your consent before we share certain sensitive information such as:
Laws that protect this information do have many exceptions. For instance, we may share your health information without your consent if necessary to report suspected child or elder abuse or neglect, and for other purposes as allowed by law.
You may cancel an authorization or consent at any time in writing or, in certain limited situations, orally, except
if we have already relied upon it. For example, if we already shared your health information with someone whom you previously gave us written permission, we cannot get it back.
We are required by law to maintain the privacy and security of your protected health information.
HIPAA expressly allows using health information to create de-identified information.
The privacy principles described above do not apply to de-identified information. Health information is considered de-identified if (i) it does not identify an individual and (ii) there is no reasonable basis to believe it can be used to identify an individual. HIPAA does not restrict the use or disclosure of de-identified information. It is our practice to use and/or disclose de-identified information where doing so is consistent with the role of an academic medical center engaged in biomedical research and education
How do we use de-identified information?
We use de-identified information to support our patient care, biomedical research and education activities, some of which are conducted in collaboration with other academic institutions, foundations, organizations, government agencies, and commercial entities here in the U.S. and internationally. The de-identified information is also used to help us improve treatment options, reduce costs of care, improve administration of our health care operations, and advance public health initiatives.
Changes to the Terms of This Notice
We can change the terms of this Notice, and the changes will apply to all information we have about you. The new Notice will be available upon request in registration areas, on our web site at PRIVACY PAGE LINK or you can request a copy by contacting us at Complete Pain Care 508-665-4344 extension 422 or by emailing compliance@completepaincare.com..
EFFECTIVE DATE OF THIS NOTICE This Notice is effective as of January 02, 2025
Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement: Discrimination is Against the Law
We comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, pregnancy, sexual orientation, gender identity, age, or disability. We do not exclude people or treat them differently because of race, color, national origin, citizenship, alienage, religion, creed, sex, pregnancy, sexual orientation, gender identity, age, or disability.
If you believe that we have discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, pregnancy, sexual orientation, gender identity, age, or disability, you can file a grievance by mail or fax, using the information to Compliance Officer, Complete Pain Care, 600 Worcester Rd, Ste 301, Framingham, MA 01702 or calling Complete Pain Care 508-665-4344 extension 422 or by emailing compliance@completepaincare.com..
This information is for educational purposes only and is NOT intended to replace the care or advice given by your physician. Always seek the advice of your physician or other qualified health provider before starting any new treatment or with any questions you may have regarding a medical condition. For more information see our Medical Disclaimer.